I, the researcher used both primary and secondary sources to gather the information that was needed to complete the school based assessment.
Primary sources included an interview which was conducted with PUT RECEPTIONISTS NAME, questionnaires which were given to a few members of staff which were filled out and returned to the researcher and also observation.
Secondary sources used were textbooks available on the topic and the internet was also used.
I decided to use questionnaires as it is a quick way to collect information and also make it easy to analyze data. An interview was conducted as it is suitable for complex topics such as mine and also enabled me to probe questions from the interviewee. I chose observation as it as it an easy way to personally see the activities that take place in the business. Today, the internet proves to be an effective source for information; hence, I used it to collect the necessary information on my topic.